Support

Help with ShootLight

We read every message. Most replies go out within one business day.

Need a hand? Email info@spearheadmedia.com and include your iPhone model and iOS version; it helps us answer faster.

Common questions

The weather won't load

Weather, radar, maps, and routing need a connection. Only the light (sun, moon, golden hour, twilight, Milky Way timing) is computed on your device. Check your signal, then pull to refresh. The app caches your last fetch, so recent conditions still show while you're offline.

Why is my location wrong?

Go to iOS Settings → ShootLight → Location and allow access. If you deny it, the app falls back to a default location and any spots you add manually. Everything else still works.

AR Sky isn't showing the camera

AR Sky needs camera permission: iOS Settings → ShootLight → Camera. No LiDAR required. If you'd rather not grant camera access, use the simulated Preview mode instead.

Why did it rate a clear midday only “Good”?

Golden hour scores highest because low, warm, directional light is ideal. A clear midday is a genuinely usable window, just harsher and flatter, so it rates well, but not top. Overcast is never rated the top band.

Can I restore my purchase on a new phone?

Yes. ShootLight is a one-time $9.99 purchase tied to your Apple Account. Sign in with the same Apple Account and download it again at no extra cost.

Refunds

All purchases and refunds are handled by Apple through the App Store. Request a refund at reportaproblem.apple.com.

Feature requests & bugs

We build this for our own shoots, so real feedback shapes the roadmap. Send ideas, bug reports, or a screenshot to info@spearheadmedia.com.

Requirements

iPhone running iOS 17 or later.
Location access for local light and weather (optional; a default location is used if denied).
Camera access for AR Sky (optional).
A connection for weather, radar, maps, and routing.

Contact

Spearhead Media, info@spearheadmedia.com